
Which payment systems/providers do you use? Do you take any measures to ensure that payment details can’t be linked to account usage or IP-assignments? PIA: BitTorrent and file-sharing traffic are allowed and treated equally to all other traffic (although it’s routed through a second VPN in some cases). Is BitTorrent and other file-sharing traffic allowed on all servers? If not, why? Do you provide port forwarding services? Are any ports blocked? This is all driven based upon our commitment to privacy.Īll this being said, we do not log and do not have any data on our customers other than their signup e-mail and account information.ħ. PIA: Every subpoena is scrutinized to the highest extent for compliance with both the “spirit” and “letter of the law.” While we have not received valid court orders, we periodically receive subpoenas from law enforcement agencies that we scrutinize for compliance and respond accordingly. What steps would be taken in the event a court orders your company to identify an active or former user of your service? How would your company respond to a court order that requires you to log activity for a user going forward? Have these scenarios ever played out in the past? That said, we have an active, proprietary system in place to help mitigate abuse.Ħ. PIA: We do not monitor our users, and we keep no logs, period. In the event you receive a DMCA takedown notice or a non-US equivalent, how are these handled?

PIA: At the moment we are using Google Apps Suite and Google Analytics with interest and demographics tracking disabled and anonymize IP addresses enabled.ĥ.

Google Apps), analytics, or support tools ( e.g Live support, Zendesk) that hold information provided by users? Do you use any external email providers (e.g. PIA: We have an active, proprietary system in place to help mitigate abuse.Ĥ. What tools are used to monitor and mitigate abuse of your service, including limits on concurrent connections if these are enforced? PIA: London Trust Media Incorporated, an Indiana corporation.ģ. What is the name under which your company is incorporated, and under which jurisdiction does your company operate? There are no logs for any person or entity to match an IP address and a timestamp to a user of our service. PIA: We do not store any logs relating to traffic, session, DNS or metadata. Do you keep ANY logs which would allow you to match an IP-address and a time stamp to a current or former user of your service? If so, exactly what information do you hold and for how long? Here’s what we asked Private Internet Access and how the company answered.ġ. This won’t cost you a penny more but it helps us to keep the lights on. This article is written independently but includes affiliate links. Here’s the 2019 overview of all VPN providers. We’re not here to pick the best VPN, we just want to give people as much info they need to they can make an informed choice. In addition, we ask whether torrenting is permitted and what the best security settings are. That’s what our yearly review focuses on. What perhaps even more crucial is now a VPN handles your anonymity.

The price, for example, and the speed of the various servers. When choosing a VPN there are several factors that are important.
